Privacy Policy

Effective Date: May 14, 2025

Naci Wellness (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, purchase digital courses, or engage in coaching services.

1. Information We Collect

We collect the following personal information:

  • Name and contact information (email, address)

  • Health history and personal experiences related to pain (for coaching purposes)

  • Data collected through website forms, intake forms, and email communication

  • Technical data via cookies and analytics (IP address, browsing behaviour)

Billing information is processed securely by third-party payment processors (e.g., Stripe). We do not store or have direct access to your credit card details.

2. How We Collect Your Information

We collect personal information through:

  • Website forms (e.g., contact forms, newsletter sign-ups)

  • Coaching intake forms and service agreements

  • Email correspondence

  • Scheduling platforms (Acuity)

  • Analytics and tracking tools (Google Analytics, Squarespace tracking)

3. Why We Collect Your Information

We collect personal information for the following purposes:

  • To deliver coaching services and digital courses

  • To communicate with you regarding services, updates, and support

  • For marketing and promotional purposes (with your consent)

  • To fulfill legal, accounting, and tax obligations

4. Third-Party Services

We use trusted third-party platforms to operate our business:

  • Squarespace (website hosting and tracking)

  • Stripe (payment processing)

  • ConvertKit (email marketing and newsletters)

  • Zoom (video conferencing for coaching sessions)

  • Acuity (scheduling appointments)

These platforms have their own privacy and data protection policies.

5. Data Sharing

We do not sell, trade, or rent your personal information. We only share data when legally required, such as with tax authorities or to comply with applicable laws.

6. Data Storage & Security

Your information is stored securely on:

  • Squarespace servers

  • ConvertKit databases

We use password-protected accounts and restrict access to authorized personnel only. Data transmitted through our website is protected by SSL encryption (Secure Sockets Layer), which ensures secure communication between your browser and our site.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Correct inaccuracies in your personal data

  • Request deletion of your personal data (subject to legal retention requirements)

  • Request a copy (export) of your personal data

To exercise these rights, contact us at info@naciwellness.com.

8. Cookies & Tracking

Our website uses cookies and tracking technologies to analyze user behaviour and improve our services. This includes:

  • Google Analytics

  • Squarespace’s built-in tracking tools

You can manage cookie preferences through your browser settings.

9. Data Retention

We retain personal information for up to 16 years, in compliance with legal requirements for health records retention. After this period, data will be securely deleted or anonymized.

10. International Compliance

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). For users in the United States and other English-speaking countries, we follow generally accepted privacy and data protection practices.

11. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised effective date.

12. Contact Information

For any privacy-related inquiries, please contact:
info@naciwellness.com
Subject line: "Privacy Policy Inquiry – [Your Name]"